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IB Business Management: Unit 4 · Marketing

Marketing mix, market research, segmentation, branding, e-commerce. 6 subtopics, 27 key terms.

Learn this topic properly. Interactive diagrams, worked examples, check questions and exam-style practice with mark schemes. Open “Unit 4 · Marketing” in FortyFive →

In this topic: 4.1 · 4.2 · 4.3 · 4.4 · 4.5 · 4.6

4.1Introduction to marketing

Key terms

Marketing
Identifying, anticipating and satisfying customer needs profitably.
Market orientation
Researching what customers want first, then making it.
Product orientation
Focusing on making a great product, then finding customers.
Social marketing
Using marketing to change behaviour for the good of society (e.g. anti-smoking campaigns).
Market share
A firm's sales as a % of total market sales.

Characteristics of a market: size, growth rate, competitors, market share, segments, barriers to entry.

The full notes, worked example and check questions for this subtopic are in the app.

Exam tip: Market share and market size are different things: a growing share in a shrinking market may still mean falling sales.

4.2Marketing planning

Key terms

Marketing plan
Sets marketing objectives, research, target market, budget and the marketing mix.
Target market
The group of customers a business aims to sell to.
Market segmentation
Dividing a market into groups with similar characteristics.
Positioning
How customers see a product compared with competitors.
USP
Unique selling point: what makes a product different and attractive.

Segmentation by demographics (age, gender, income), geography, psychographics (lifestyle, values), behaviour (usage, loyalty).

The full notes, worked example and check questions for this subtopic are in the app.

Exam tip: When you suggest a marketing mix, justify each P by linking it to the target market in the case.

4.3Sales forecasting HL

Key terms

Sales forecast
A prediction of future sales based on past data and judgment.
Moving average
An average over a rolling period (e.g. 4 quarters) that smooths fluctuations to show the trend.
Seasonal variation
Actual value − trend: the regular effect of each quarter or season.
Cyclical / random variation
Changes caused by the business cycle / unpredictable events.

Method: (1) 4-quarter moving totals; (2) divide by 4 → moving averages; (3) average two adjacent values to get a centred trend aligned with a quarter; (4) seasonal variation = actual − trend; (5) average seasonal variation for each quarter; (6) forecast = extended trend + average seasonal variation.

The full notes, worked example, interactive diagram and check questions for this subtopic are in the app.

Exam tip: Always comment on reliability: the more stable the past pattern and the shorter the forecast, the more reliable it is.

4.4Market research

Key terms

Primary research
New data collected first-hand: surveys, interviews, focus groups, observation.
Secondary research
Existing data: market analyses, academic journals, government publications, media articles.
Qualitative data
Opinions, reasons and feelings: “why”.
Quantitative data
Numerical data: “how many”.
Sampling
Choosing part of the population to research.

Primary: specific and up to date, but expensive and slow. Secondary: cheap and quick, but may be outdated or not specific.

The full notes, worked example and check questions for this subtopic are in the app.

Exam tip: Recommend methods that fit the firm's budget and question: a small start-up can't afford national surveys.

4.5The seven Ps of the marketing mix

Key terms

Product life cycle
Development, launch, growth, maturity, decline.
Extension strategies
Ways to extend maturity: new features, new markets, rebranding, new uses.
Boston (BCG) matrix
Classifies products by market growth and market share: stars, cash cows, question marks, dogs.
Branding
Creating a name, image and identity to make a product recognisable.
Above / below the line
Paid mass-media advertising / other promotion (sales promotions, sponsorship, direct marketing).

Product: product life cycle and extension strategies; Boston matrix; branding (awareness, development, loyalty, value); packaging.

The full notes, worked example, interactive diagram and check questions for this subtopic are in the app.

Exam tip: Explain the 7 Ps as a coherent mix for the case: one P that contradicts the others (e.g. a luxury product in a discount store) is worth discussing.

4.6International marketing HL

Key terms

International marketing
Selling goods or services in foreign markets.
Methods of entry
Exporting, franchising, licensing, joint ventures, strategic alliances, acquisitions, setting up subsidiaries.
Glocalisation
Adapting a global product to local tastes and culture.

Opportunities: new customers, economies of scale, spreading risk, extending the product life cycle.

The full notes, worked example and check questions for this subtopic are in the app.

Exam tip: Mention exchange rates and culture with specific examples from the case: they are the most common threats in international marketing answers.

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